Grievance Redressal Officer & Mechanism

Compliance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (सूचना प्रौद्योगिकी नियमावली, 2021 के नियम 11 के अंतर्गत सांविधिक प्रकटीकरण)

👤 Grievance Redressal Officer (शिकायत निवारण अधिकारी)

⚖️ Statutory Grievance Redressal Procedure

1. 24-Hour Acknowledgement (पावती प्राप्ति):
   Each formal grievance received by the Grievance Officer is acknowledged via email within 24 hours of receipt with a unique tracking registration number.
2. 15-Day Statutory Disposal (१५ कार्य दिवसों में निस्तारण):
   In accordance with Rule 11 of the Information Technology Rules, 2021, the grievance is investigated in consultation with the editorial board and resolved within a maximum of 15 working days.
3. Required Grievance Information (शिकायत में आवश्यक विवरण):
   • Complainant’s full legal name, permanent address, contact number and email
   • Exact URL of the published dispatch or multimedia report on Jagran Times
   • Clear statement of grievance (factual inaccuracy, defamation, breach of ethics, copyright)
   • Verifiable documentary or primary evidence supporting the claim

🏢 Jagran Times State Bureau Network